Privacy Policy

Information We Collect

Contact Number

We collect your mobile phone number to:

• Create and manage your account.
• Contact you regarding your service requests.
• Verify your identity when necessary.

User Name

We collect your name to:

• Identify you during home service bookings.
• Help our customer support team identify your account when providing assistance.
• Improve your overall experience while using the Fix home application.
• Maintain your information for future logins and service history.

Your name is collected along with your registered mobile number as part of your login credentials. These details are used to securely identify your account, allow you to sign in to the application, and provide a personalized experience. We do not sell or rent your personal information. Your name may only be shared with the assigned service provider when necessary to complete the requested service or when required by applicable law.

Location Information

With your permission, Fix home collects your device's location to:

• Identify your service location.
• Connect you with nearby service providers.
• Improve the accuracy of our services.

Location access is requested only with your consent, and you can disable it at any time through your device settings.

How We Use Your Information

We use your information to:

• Provide home service bookings.
• Match you with nearby service providers.
• Communicate about your service requests.
• Maintain your booking history for your convenience.
• Improve our services.

Information Sharing

We do not sell or rent your personal information.

We may share your location and contact number only with the service provider assigned to your booking so they can complete the requested service. We may also disclose information if required by law.

Data Security

We take reasonable measures to protect your information from unauthorized access, loss, misuse, or disclosure.

Data Retention

We retain your information only for as long as necessary to provide our services, maintain your account, improve your experience, or comply with applicable legal obligations.

Your account information, including your name, mobile phone number, and location information, is securely stored to support future logins and provide a seamless user experience. Your registered name and mobile number are used as your login credentials, allowing you to securely access your account without creating a new account each time you use the application.

Fix home also maintains a Booking History page where you can view your previous and current service bookings. This information is securely stored to provide you with easy access to your service history and improve your overall experience.

When you log out of the Fix home application, your login session will end, but your account information and booking history will remain securely stored so that you can sign in again using your registered mobile number and continue accessing your previous bookings.

Your Rights

You may:

• Request deletion of your account and associated information.
• Withdraw location permission at any time through your device settings.

Children's Privacy

Fix home is not intended for children under the age of 13. We do not knowingly collect personal information from children.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted within the application. Continued use of the app after changes means you accept the updated Privacy Policy.